miya Platform Privacy Notice

This page describes what we collect when you use miya and how we keep that data protected. We at miya collect personal information to verify your identity, process your deposits and withdrawals, calculate your promotions, and provide customer support. Your data is encrypted on our servers and shared only with payment processors, fraud-prevention services, and legal authorities when required by law.

We respect your privacy and operate under strict data-handling practices. This notice explains what information we gather, how we use it, who has access to it, and what rights you have regarding your data. If you have questions about our privacy practices, you can contact our support team at any time.

Our commitment is to be transparent about data collection and to protect your account security throughout your time on miya.

What Data We Collect on miya

We collect personal information in several categories. First, we gather identity data: your full name, date of birth, government-issued ID number, and a photo of your ID and a selfie. This information is required for KYC (know-your-customer) verification before you can withdraw funds from miya.

Second, we collect contact information: your email address and phone number. We use your email to send account notifications, promotion updates, and password-reset links. Your phone number is used for two-factor authentication (2FA) codes and account recovery.

Third, we collect financial data: your payment method details (e-wallet account or bank account information), deposit and withdrawal history, and account balance. We also track your wager history across all game categories on miya—football betting, live-dealer tables, slots, and esports—to calculate your weekly cashback and VIP tier progression.

Identity data

Name, date of birth, ID number, ID photo, selfie. Required for KYC verification and withdrawal eligibility.

Contact data

Email and phone number. Used for notifications, 2FA, and account recovery.

Financial data

Payment method details, deposit/withdrawal history, balance, wager history. Used for processing transactions and calculating promotions.

Technical data

IP address, device type, browser type, login timestamps. Used for security and fraud prevention.

Fourth, we collect technical data: your IP address, device type, browser type, and login timestamps. This information helps us detect fraudulent access attempts and protect your account from unauthorized use.

How We Use Your Data on miya

We use your identity and contact information to verify your account and comply with anti-money-laundering regulations. Your financial data is used to process deposits and withdrawals, calculate your weekly cashback, track your VIP tier progression, and generate your account statements. Your technical data helps us identify suspicious login patterns and prevent fraud.

We also use your data to send you promotional emails about new game categories, seasonal offers, and tier-progression milestones. You can opt out of promotional emails at any time by clicking the unsubscribe link in any email or adjusting your notification preferences in your account settings on miya.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary to operate miya. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method details to process deposits and withdrawals. These processors are bound by their own privacy policies and data-protection agreements.

We also share data with fraud-prevention services to detect and prevent unauthorized account access and money laundering. These services analyze your login patterns, transaction history, and device information to identify suspicious activity. If fraud is detected, we may freeze your account pending investigation.

We may disclose your data to legal authorities, law enforcement, or regulatory bodies if required by law or court order. We will notify you of such disclosure unless legally prohibited from doing so.

Data Storage and Security on miya

We store your data on encrypted servers located in multiple jurisdictions. Your personal information is protected by industry-standard encryption (SSL/TLS) during transmission and at rest. We implement access controls so that only authorized miya staff can view your data, and we maintain audit logs of all data access.

Our servers may be located outside your jurisdiction. By using miya, you consent to your data being stored and processed in these locations. We comply with data-protection laws applicable to our service areas, including regulations in Indonesia and Southeast Asia.

Your Rights Regarding Your Data

You have the right to access your personal data held by miya. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within a reasonable timeframe.

You have the right to correct inaccurate data. If your name, email, or phone number is incorrect in your miya account, you can update it in your account settings or request our support team to make the correction.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you close your miya account, we retain your data for a period required by anti-money-laundering laws (typically several years) before deletion. You can request account closure by contacting our support team.

Cookies and Tracking on miya

We use cookies to remember your login status, language preference, and account settings. These cookies are stored on your device and sent to our servers each time you visit miya. You can disable cookies in your browser settings, but this may affect your ability to use miya fully.

We also use analytics cookies to track how users interact with miya—which games are most popular, which payment methods are used most frequently, and which regions have the highest engagement. This information helps us improve our platform and tailor our offerings. Analytics data is aggregated and does not identify individual users.

Policy Updates and Contact

We may update this privacy notice from time to time to reflect changes in our data practices or legal requirements. We will notify you of material changes by email or by posting a notice on miya. Your continued use of miya after such changes constitutes your acceptance of the updated notice.

If you have questions about our privacy practices, data handling, or your rights, contact our support team via live chat, email, or phone. Our multilingual team is available across time zones to address your concerns. You can also submit a formal data-access request or deletion request through our support portal.

Summary

We at miya collect personal, contact, financial, and technical data to verify your identity, process transactions, calculate promotions, and prevent fraud. Your data is encrypted and shared only with payment processors, fraud-prevention services, and legal authorities when required. You have the right to access, correct, and request deletion of your data, subject to legal retention requirements.

Our commitment is to protect your privacy while operating a secure and compliant gaming platform. For more information about our data practices or to exercise your rights, contact our support team or review our TermsWe're available to answer questions about how miya handles your information.